FAQ
FAQ
General Questions
You can book one of our VII Serviced Apartments via phone or email.
We have a self check in process. We feel this allows you to work around the best time for you, regardless of when that is. Early and late check ins can be arranged at an additional cost.
- Standard check in time from 14:00
- Standard check out time by 10:00
Cleaning has always been of the utmost importance to us. Maintaining optimal hygiene allows us to focus on making your stay as enjoyable as possible. We use professional cleaners who regularly clean all apartments before arrival, and at scheduled periods for long term stays.
We can offer parking. However, this is a chargeable extra and subject to availability.
Property Questions
All of our VII Serviced Apartments have fully equipped kitchens, providing flexibility for guests. There are a number of supermarkets nearby, with the nearest just a five minute walk away.
Our properties are all equipped with fast Wi-Fi, perfect for working, streaming or catching up with friends and family over a video call.
The sofa bedding is a chargeable extra, if you require the sofa bed we will arrange this prior to your arrival.
Payment Questions
We currently only accept bank transfers as payment for all of our VII Apartments.
Yes, in order to confirm your booking we require full payment.
A security deposit of £200 will be taken with full payment and held against such damage and/or loss/additional cleaning costs deemed to be acceptable which will be refunded in full (or in part as appropriate) within 7 working days.